Access Micropay

Navigate the Help Centre

Digital Assistant

Information on the Customer Success Portal, changes to your licence, Agent User and core set up guides.

Administration

Admin Password Reset

Agent deactivation

How do I create an agent and give them the correct permissions or access

Agent set up

Agent Groups set up

Agent View Only Access set up

Report to show who has accessed MicrOpay.

Agents who have logged into MicrOpay

Limit or deny an Agent's access based on Location, Pay Frequency or Payroll Company

Change Agent Access

How can I change an Agent's password, or look for my password?

Change a login password

View or set up additional password requirements

Password Security at Login for MicrOpay

The user can't see the tile or node, but other users can. This can occur for STP tiles, Leave planning or processing, or New/Edit employee

Tiles missing for an Agent

Administration - Agents

How to review your Cost Account Structure and add a new Cost Account

Add a new Cost Account

Company is in Administration and needs to change the Branch Number to report to the ATO correctly

Change ABN or Branch Number on a Payroll Company

Update or correct the Belongs to Month for a Pay Frequency

Change the Belongs to Month

Need to change the length of Cost Account or add or remove a position or level within the Costing Structure

Change the Cost Account Structure in General Parameters

Contract Hours

Set up EFT Parameters or bank details to pay employees from

Create Company Bank Account

Spread the cost of components based on the Cost Accounts used in the Transaction

Costing Splits

Data Purge

How the Employee Count works, including why it turns red

Employee Count at the bottom of the window

Items are not retained in drop-down lists

Change to a different rate when paying Annual Leave or Long Service Leave

Leave Rate that is different to Normal Rate

Create, edit, or delete entries from Lookup Fields, e.g., Pay Points, Locations, Job Classifications, Employment Types

Lookup Fields

Add or create a new Pay Frequency so there are two weekly or fortnightly pay frequencies paid on different days

Multiple Pays for the same Frequency within the same database

Create a new BSB for either Banks or the employee record

New Bank record

Checklist for follow when you create a new Payroll Company in your database

New Payroll Company Checklist

Notifications including information on how to view previous notifications, when the notification bell is greyed or crossed out and when the link in a Notification message does not open.

Notifications

Pay Class are used to pay a group of employees the same rate, including creating and deleting those not in use

Pay Class

Automate Pay Rate increases based on hours worked, age or years of service

Pay Class Auto Increments

Create a new company or edit or update an existing company including Company name

Payroll Company

Steps to take for STP reporting when moving to new payroll software mid-year

Procedures when changing payroll software

Change or update the description of a Cost Account

Rename a Cost Account

Add, Edit, Delete, View and Save Grid buttons are missing from a Grid or Employee Enquiries

Retrieve Grid buttons when they are missing

Study and Training Support Loan Tax Update

How do I update EFT details for the company bank account, including changing the BSB, account number, file format or EFT file path

Update Company Bank Account

Work Patterns

Information on changes and updates to the database set up.

Administration - Database

Book Training

What Business Impact or Priority Level do I select when creating a case?

Customer Success Portal - Business Impact in a Case

Where do I create a new user so they can create cases on the customer success portal for my company?

Customer Success Portal - Add a contact to our account to enable access to support and a portal login

Become a super user on the Support Portal and see all the company cases

Customer Success Portal - Become a Super User

Customer Success Portal - Create a support case

Customer Success Portal - Remove a support contact from your account

Digital Learning Content

Enter a Registration Code

What to do if your license key is about to expire.

Expired license key

FTP Client to connect to the Transfer Website

Nominate the Access Group to submit STP Reporting as per the Tax Board requirements?

MicrOpay Outsourcing - Nominate your Authorised Agent

Renew your licence

Instructions on how to upload a payroll backup requested by support.

Upload data to Access Australia via FTP

Information to assist you with general Administration questions including, creating a case, change licence details or add new contacts.

Administration - General

How do I create a separate component to pay a percentage of base rate for Casual Employees?

Casual Loading set up

Set up leave based either on Contract Hours or Hours Worked

Leave Calculations

Pay or calculate Leave Loading on additional Annual Leave that employees accrue as User Defined Leave or UDL

Leave Loading on User Defined Leave

Set up for the Leave Planning module, including Public Holiday Planner and Work Patterns

Leave Planning set up

Add or create a new leave or type of absence, including unpaid and STP Reporting

Leave Reason

Create a limit for when an employee has used a certain number of leave days and show on a report

Leave Reason Limit

Long Service Leave

Set up and report on Portable Long Service Leave or LSL

Portable Long Service Leave

Purchased Leave set up

Create and maintain Rostered Days Off (RDOs)

Time in Lieu in User Defined Leave set up

Include an Addition in the leave accrual for Annual, Sick, Long Service or User Defined Leave

Update Hours worked Leave so that it accrues on an Addition

Create a UDL or User Defined Leave for another leave type

User Defined Leave

What where the 2018 changes to Victorian Long Service Leave?
How do I apply the Victoria 2018 LSL changes in MicrOpay?

Victorian Long Service Leave Changes

Administration - Leave

Add an Addition before or after tax code or an allowance to the Super contribution

Where do I attach the SuperStream Alternative File Format (SAFF)?

Attach SAFF template to a Superannuation Fund

Finding the path where your superannuation file is saved

Change the path for super files

Create a compatible file to upload to a clearing house that will comply with SAFF for superannuation contributions

Create a file layout for Superannuation

Create a Superannuation File Layout based on a template

Employer or Employee Super Contributions are missing from the File Layout, update to include them

Include a new Employer Super Contribution in Super File Layout

Mandatory fields in the Superannuation File Layout to comply with SuperStream

Payday Super changes for Australia

Remove an Addition before or after tax code or an allowance from the Super contribution

Set up a SMSF (Self Managed Superannuation Fund), including the ESA Alias

Self Managed Superannuation Fund

How to apply the SGL or cap superannuation for high income earners

SGL Parameters

Superannuation Cap set higher than SGL

Superannuation Fund

Superannuation Report includes all values however, the super file has picked up values

Super File is missing Salary Sacrifice, Voluntary Super Contribution or Employer Contribution

Add an additional Employer Super Contribution (RESC - Reportable Employer Super Contribution) or SGL Contribution

Set up an Employer Superannuation Contribution

Include the new Leave Reason in the company super

Add a new Leave Reason to the Employer Superannuation Contribution

Superannuation funds and calculation set up guides.

Administration - Superannuation

Privacy Policy

Customer Success Portal

Raise a case

Useful links

Navigate the Help Centre and Digital Assistant

Find answers and get help from Intercom Support and Community Experts

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