To receive a license key before your expiry date, you will have to have paid your yearly/quarterly maintenance invoice, please ensure you keep us updated with your current email address and check your junk mail if you are unable to locate it.
New licence codes are typically issued leading up to the expiry date of your current licence. If you haven't received your registration key one week before the expiry date, contact support via MyAccess and ask for a support specialist.
It is normal to see prompts or pop-ups as your licence approaches its expiry date. These notifications serve as a reminder that your licence is nearing renewal, but they do not indicate that your licence has already expired.
For steps on entering the code, see enter a Registration Code.