To get answers to your Access MicrOpay Evo questions faster, the Help Centre and Digital Assistant are in one location.
For information on the Help Centre, see Navigate the Help Centre.
The benefits of the Digital Assistant include:
Instant Solutions: No more waiting - get your answers instantly.
Seamless Workflow: Quickly resolve common queries.
Always Ready: 24/7 support - day or night.
Find the Digital Assistant
The Digital Assistant is accessible in:
MyAccess via the Ask a question button.
The Help Centre. You can open the Help Centre by using the Digital Assistant button in MicrOpay or via the link - https://help-micropay.theaccessgroup.com/en. You can add the link to your favourites.
From MyAccess
Log in to MyAccess.
Click Ask a question.
Click Select a product.
Choose the product you require assistance with.
Digital Assistant button in Access MicrOpay Evo
Within Access MicrOpay Evo, click Digital Assistant located in the menu bar.
This will open the Help Centre, and in the bottom right, click the Digital Assistant icon.
Tip: To hide or minimise the Digital Assistant, click the teal button in the bottom right corner of your screen. This will hide the window until you need it again.
Digital Assistant navigation
Click Ask a question.
Type your question in the message field and click the Arrow.
The Digital Assistant will search the Help Centre articles and return an answer.
Throughout the answer, you'll see circled numbers; these are the Help Centre article sources. To expand the Help Centre content to read the full article hover over the number and click the article title. You can also open the Help Centre if you click the link at the bottom of the expanded article.
If the Digital Assistant returns the correct answer, type Yes when the Digital Assistant asks, and then press enter to ask another question or to complete the conversation. If you answer No, add extra information or rephrase your question.
If you used MyAccess to launch the Digital Assistant, you will be transferred to a support specialist if the Digital Assistant can't answer your question or you request to be transferred.
Additional features of the Digital Assistant
Icon | Description |
The Home icon takes you back to the first screen, and the Ask a question field to ask the Digital Assistant another question. | |
The News icon shows what's new. To view each news article, click the News icon, then click each item to read it. This is where we'll add software release notes and customer newsletters. | |
| Banners: When we would like to invite you to an event or notify you of product performance issues, and when we have something exciting to announce, a banner will appear on the Digital Assistant web page. |
Click the featured articles on the home screen to access answers to the most frequently asked Access MicrOpay questions.
Tips when asking the Digital Assistant a question
To get the most out of the MicrOpay Digital Assistant, follow these guidelines to ensure you quickly find accurate answers:
Clearly state your question: Type your questions clearly and concisely, exactly as you'd ask a human support agent.
Keep it short and specific: Short, precise questions help the Digital Assistant quickly identify and deliver the right information.
The Digital Assistant doesn't know your employees, dates, or calculations, so don't include these details in your question.
Type the exact error messages that you see.
Use familiar terminology: Use terms directly related to Access MicrOpay Evo features, which helps the Digital Assistant match your questions accurately. This includes adding New Zealand, ESS, General Ledger, STP, Hosted Payroll Online, etc. to your question.
Natural language: Phrase your questions naturally. The Digital Assistant is trained to understand various ways of asking the same question.
Common topics: For routine issues like installation, passwords, or specific features, you ask directly about these topics.
Follow-Up questions: If the initial response doesn't fully resolve your issue, ask a follow-up question or rephrase your query for further clarification.
What to Avoid When Using the Digital Assistant
Avoid one-word or very complex Questions: Single-word replies or overly complex questions are less effectively processed by the Digital Assistant.
Incorrect or unclear terminology: Use the correct terms related to Access MicrOpay Evo. Incorrect terminology can hinder the Digital Assistant’s ability to provide accurate answers.
Excessively long queries: Limit your queries to fewer than 30 words. Long, continuous text can be too complicated for the Digital Assistant to interpret effectively.
Overly technical language: Avoid heavy technical jargon. Stick to straightforward, simple language for the best results.
Review Your Answers
The Digital Assistant provides immediate, detailed responses, often accompanied by helpful links, images, or videos.
If the information from the Digital Assistant is helpful, please type Yes. If you're not satisfied with the response, type No to ask another question.
Print or export your conversation
You can download a conversation from the Digital Assistant.
If you don't have the conversation open, access the Digital Assistant. Then click Messages at the bottom and select the conversation you want to download.
Click on ellipsis (three dots) button in the top right.
Select Download.
The conversation will be downloaded as a text file. It will include the URLs for any links or source articles. You will need to copy the URL and paste into your browser.