When a New Starter in ESS has a status of Sending to Payroll, it can mean one of two things:
There is a connection issue with the MicrOpay Client Services (MCS).
Or a data issue, such as special characters or spaces.
To resolve the issue, first check with your IT that your MCS is up. Further information on restarting MCS can be found in the article below:
If your MCS is up and it is not urgent, raise a case online and reference the title of this article. As part of the case, provide authority for us to access your ESS environment and the name of the New Starter. A member of our support team will then advise via the case.
If creating the employee is urgent, you can re-add the employee into ESS or add the employee directly into MicrOpay Evo. Then, remove the original New Starter record from ESS. If you create the employee directly in MicrOpay Evo, when you perform a Sync in ESS, the record will be created.
To remove the New Starter record:
Go to Teams.
Click on the New Starter team.
Select the record to remove.
Click Remove.
If asked, 'Are you sure ...' click Yes, remove.
If you are unable to perform this function without getting an error message, "undefined Please try again", our development team will need to perform this deletion for you.
Raise a case online and supply the following information in your case
Permission to access your ESS database
Name of the employee to be removed from your ESS database
A member of our support team will then advise via the case when the employee has been removed.