This situation can occur if the Job Title selected for the New Starter contains an apostrophe. The apostrophe will be in the Job Classification in MicrOpay. To rectify, follow the steps below:
Log in to MicrOpay as an Admin user.
Go to Access MicrOpay Evo Administration, System Configuration, Lookup Tables.
Select Job Classification on the left.
This will display a list of all Job Classifications. Find the Job Classification the New Starter is attached to.
Edit the Job Classification and remove the apostrophe.
Click Close.
Log in to ESS and go to Settings, General.
Under Payroll Integration, tick Sync from Payroll for the database where you changed the Job Classification.
Click Sync and confirm that you want to complete a Sync.
When the Sync is complete, go to Teams and select New starters.
Select the New Starter record you are trying to Send to Payroll.
Edit the Employment details and change the Job Title to the one without the apostrophe. You may still see the one with the apostrophe in the list, but don't use this.
Complete the New Starter forms and click Send to Payroll.
When you return to the list of New Starters, the status should have changed to Sent to Payroll.
Note: After a change is made in MicrOpay, it is picked up by MicrOpay Client Service (MCS) and sent to ESS. MCS contains interval setting that determines how frequently changes are picked up. For data such as Job Classifications, this is usually set to every three hours. Meaning, if you perform a Sync in ESS, the change may not yet be available because MCS wasn't scheduled to check for changes.