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MicrOpay ESS - Error: 'An error occurred sending EMPLOYEE to payroll. Please review the new starter details and try again.' when sending New Starters in ESS to Payroll

May also have received ':\ Oops, an unexpected error occurred.' in New Starters in ESS

Updated over 2 months ago

This error occurs when data on the New Starter record isn't valid for MicrOpay Evo. To resolve the error, review the New Starter record and update it before sending again.

Below are some suggestions to check. This is not a complete list and you may need to expand your review:

  • Superannuation Account Number - doesn't include letters and has a maximum length of 20

  • Superannuation Phone Number - doesn't exceed the maximum length of 12

  • Date Fields - the Year is correct, e.g. 2024 not 0204.

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