Access Micropay

MicrOpay ESS - Activation email sent but not received by the employee for ESS

After an ESS upgrade a blank page appears. Receive the following Host Error when trying to log into ESS: 'Gateway time-out - Error code 504'

MicrOpay ESS - A Blank Screen appears when logging in to ESS

MicrOpay ESS - Blank search screen or no results when searching for employees in ESS

MicrOpay ESS - Can't see Leave Balance or Pay Advices in ESS

May also have received ':\ Oops, an unexpected error occurred.' in New Starters in ESS

MicrOpay ESS - Error: 'An error occurred sending EMPLOYEE to payroll. Please review the new starter details and try again.' when sending New Starters in ESS to Payroll

MicrOpay ESS Error: 'Compromised Password' notification received on the user's device in ESS

MicrOpay ESS Error: 'Either you have updated your password recently or that password has been already used. Try again later' in ESS

Setting up a Non Payroll User and getting an error in ESS

MicrOpay ESS - Error: '\Oops, an unexpected error occurred' while setting up a Non Payroll User in ESS

Receive 'Sign in name .... already in use' error when sending activation email to a user in ESS

MicrOpay ESS - Error: 'Sign in name .... already in use' when trying to activate user in ESS

User receives the below message when entering the Verification Code to reset their password: 'That code is incorrect.'

MicrOpay ESS: Error: 'That code is incorrect' in ESS

May also receive 'Error: ESS is having trouble connecting to Payroll. Will retry a few more times'

MicrOpay ESS - Error: 'There is a problem connecting to payroll service. The remote server returned an err: (401) Unauthorized' when syncing a New Zealand database or in Integration

MicrOpay ESS Error: This code is invalid when trying to log into ESS using MFA

New starter received this message when trying to sign into ESS after entering their password 'We encountered an issue while signing you in.'

MicrOpay ESS Error: 'We encountered an issue while signing you in' in ESS

User receives the below message when trying to access or reset their password in ESS: 'We couldn't find an account with that e-mail address'

MicrOpay ESS Error: 'We couldn't find an account with that e-mail address'

Notification for a Leave Application or Profile Change hasn't been received by the manager or employee

MicrOpay ESS - Email Notification has been sent but not received by the user in ESS

User has used the Forgot Password link from the ESS login screen but hasn't received the email for password resets from ESS

MicrOpay ESS - Email to reset password has been sent but not received by the user in ESS

Changed the employee's details in MicrOpay but it isn't updating or syncing back to ESS

MicrOpay ESS - Employee Details are not syncing back to ESS

Multiple pay advices produced for a period but employees can only see one or Pay advices have been replaced in ESS

MicrOpay ESS - Employee only has one pay advice available in ESS

Can see multiple records in Pay Advices & Summaries with the same Period Start and End Dates

MicrOpay ESS - Multiple Pay Advices are displayed for the same period

New Employee is still showing as Sending to Payroll and is not available in MicrOpay Evo

MicrOpay ESS - New Starter has as status of Sending to Payroll in ESS

MicrOpay ESS - Not Yet Paid overstated in ESS

Pending Days don't equal the Pending Hours or are missing and stopped showing from the Leave Balances report

MicrOpay ESS - Pending Days do not display or are less than expected on the Leave balances report

I have searched for a name, but it does not appear in Employee Self Service (ESS).

MicrOpay ESS - Search doesn't show the person in the Name field in ESS

Receive error ':/ Oops, an unexpected error occurred' when completing New Starting form

MicrOpay ESS - Status of New Starter doesn't update after clicking Send to Payroll and remains as Ready to Approve Forms in ESS

Solutions to errors you may experience in MicrOpay ESS.

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