An email is sent as part of the approval process when a leave application or profile change has been made. If the ESS User has not received the email, complete the following steps:
Confirm with the user that the email address in ESS is still correct.
Ask the employee to check their junk and spam folders.
Check if the email server has quarantined the email.
If the user hasn't received the notification email, raise a case online. Include a reference to this article, the ESS user's Sign In Details and email address. To find these:
Log into ESS.
Locate the user's profile.
Select Account Settings to obtain the Sign In Details and Send ESS Notifications To email address.