An email is sent as part of the process when a user clicks the Forgot Password link. If the ESS User has not received the email, complete the following steps:
Confirm with the user that the email address in ESS is still correct.
Ask the employee to check their junk and spam folders.
Check if the email has been quarantined by the email server.
If the password reset email hasn't been received, raise a case online. Include a reference to this article, the ESS user's Sign In Details and email address. To find these:
Log into ESS.
Locate the user's profile.
Select Account Settings to obtain the Sign In Details and Email Address.