A Welcome to ESS email is sent to the ESS user when the account has been activated in ESS, Account Settings, Account Information. If the ESS user (employee) has not received the email, complete the following steps:
Confirm with the employee that the email address in ESS is correct.
Ask the employee to check their junk and spam folders.
Check if the email has been quarantined by the email server.
Ask your IT to whitelist the sender email [email protected], [email protected] and sender IP address 149.72.87.202.
If the activation email is still not received, please raise a new case via the customer portal, reference the title of this article, and provide the ESS user's (employee) Sign In Details and email address. These can be found by:
Log in to ESS.
Locate the user's profile.
Select Account Settings to obtain the Sign In Details and Email Address.