Below are some frequently asked questions about using MyAccess.
What can I access in MyAccess?
What you can see in MyAccess depends on the type of user you are and may differ from what your colleagues can see. Below is a table of the different options available in MyAccess, you may not see all the options.
Tile | Description |
Your invoices | Link you to your historic invoices. Available to users with Finance access. |
Bills & payments | Open your current and more recent bills and payments. You may see some repeated from Your invoices. |
Support cases | Redirect you to your historical support cases. You will be able to view old cases. However, you cannot raise new cases here, instead see Ask a question. |
Your Access products | List Access products that are available to you. When you click on the product a product specific page with links to:
|
Need help & Ask a question | Click Ask a question will open a dialogue window. Select:
|
Help centre | Select a product and enter your question to open and search the product Help Centre. |
Are there restrictions for the number of users in MyAccess?
Like the former Customer Success Portal, each organisation will nominate named support contacts. The number of named support contacts is determined by your Customer Success Plan.
How do I contact support for urgent queries?
You can use Ask a question to start a conversation in the Digital Assistant. If the Digital Assistant can't assist the conversation will be escalated to a support specialist. See contact support for assistance.
Alternatively, if your Customer Success Plan includes phone support, you can call support.
Is there a Super User that can see all tickets for our organisation?
This functionality is coming soon.
How do I register for MyAccess?
From the login page of MyAccess, click Register for MyAccess and complete the Registration form. Our team will then process your request and email you once your account is ready.
How do I add my manager or colleague to my conversation?
You can request that participants are added to your conversation. They will receive email updates and can reply by email. However, they won't be able to see the conversation in Messages in their Digital Assistant.