Skip to main content

Items are not retained in drop-down lists

Description has a special character.

Updated over 3 months ago

Tick not staying or item no longer selected in the following:

  • Addition or deduction code in GL batch

  • Addition or deduction code in Leave setup

  • Addition or deduction code in the Additions and Deductions Report

  • Super fund in Superannuation Processing

If the Description of an Addition, Deduction, or Super Fund has a special character, then you may have problems when you select it in General Ledger, Leave setup, Reports, or Superannuation Processing. The item either can't be selected or won't remain selected.


Descriptions can have spaces, numbers, or letters, but can't have commas. You may also have problems if the description includes brackets or dashes.
​
You can also experience the same problem if the same description has been used, e.g., two Additions, an Additions, and a Leave Reason, etc.

To fix the issue, update the Description so that it is unique and doesn't contain commas, etc.

Update Additions or Deductions:

  1. Go to Payroll, Maintenance, General, Additions and Deductions.

  2. Edit the component you need to update.

  3. Update the Description.

  4. Click OK to save.

Update Superannuation Fund:

  1. Go to Payroll, Maintenance, Superannuation, Fund.

  2. Edit the Fund you need to update.

  3. Update the Description.

  4. Click OK to save.

Did this answer your question?