Access Micropay

Includes solutions to errors and database set up.

Technical

Save a copy of my database to restore at a later date

Backup and Restore

Add or locate the database when it is missing from the Sign In screen

Find the MicrOpay Database

Microsoft® SQL Server® Lifecycle dates

Instructions to move or migrate the MicrOpay Evo Payroll databases to a new SQL Server

Move Databases to a new Server

Instructions on how to migrate MicrOpay Evo to a new computer for the user

Move the application only to a new machine or server

Report Builder Views for MicrOpay

How do I run a script, when I'm receiving an error?

Run a script

Single Sign On for MicrOpay and ESS

What are the minimum permissions required in SQL Server for users?

SQL Server permissions

What is the required Technical Environment or minimum Tech Specifications to run MicrOpay Evo

Technical Environment

Received an error when trying to do a restore of the payroll database

Warning: 'The selected backup file was created before Superannuation, Creditors and Salaries EFT files were generated' when restoring a backup file

Guides on the set up, moving servers, backup and restore and SQL.

Technical - General

MicrOpay is running slow

The pop-up window for a report is hiding or missing, how to reveal it, or the report screen has been minimized, how to get the window back.

Disappearing window

How to fix a Microsoft SSPI context error when using Windows authentication to connect to SQL Server

Error: 'Cannot Generate SSPI Context'

Error: 'Create backup: CREATE DATABASE permission denied in database ‘master’. RESTORE HEADERONLY is terminating abnormally. Failed to create backup for “MicrOpay”' when backing up

Error: 'Socket Error NNNNN'

Where can I properly restart MCS when it has lost connection

Restart MicrOpay Client Service (MCS)

Schedule restarts for MicrOpay Client Service (MCS)

MicrOpay Evo Environment issues including slowness.

Technical - Environment Issues

Employees didn't get their email pay advices

Email Pay Advices are not being received by Employees

Receive this error when entering or importing transaction or running the Leave Summary and Liability Report

Error: 'Error initialising report data! . . . Error found in Formula processing (XXX)! Condition: "X" Error in parsing "/" operator' when entering Transactions

Error: 'Error initialising Report data! Reason: Incorrect syntax near ‘s' when emailing Pay Advices

This error can occur when you are extracting a large amount of data, in an IQ report, GL or using employee enquiries or employee grid.

Error: 'Out of Memory'

Range check error appears when trying to email payslips.

Error: 'Range check error' in pay advice production

Receive an error in EFT Export that there are no records to Preview or Export

Error: 'There are no records to Export!' in EFT Export

Solutions to fix errors that appear when running reports.

Technical - Report Errors

Clear the Previous Year message in the Superannuation Processing screen

Error: 'There are Unprocessed Superannuation Transactions in the Previous Year' in Superannuation Processing

Error: 'The current selected "Process to" date ... may not be greater than the last Processed Period End Date' in Superannuation Processing

Error: '“H:\...\Super.csv”. I/O error 32' in Superannuation Processing

Solutions to errors when processing super.

Technical - Superannuation Errors

Can't add a new Deduction to an existing Creditor record as the field or button is greyed out

Error: 'Access violation at address 511D2A46 in module dbrtl250.bpl . Read of address 00000040' while generating Auto Pays

The following error or similar appears: 'Access violation at address 00000000. Read of address 00000000.'

Error: Access Violation or Object Activation Errors

Received error 'EFT File and Net Pay Components do not balance for employee XXXXX' when trying to create the EFT file or preview the EFT Audit Report

Error: 'EFT File and Net Pay Components do not balance for employee XXXXX' when generating the EFT file

How do I make an employee who is over the age of 65 redundant?

Error: 'Employee has reached the Age Pension qualifying age...' in a Termination Transaction

Can't process End of Pay as there is an error that not all EFT files have been produced for the Frequency.

Error: 'Not all the EFT files have been generated' in End of Pay

Error: 'ProcessImportFile Error: Incorrect syntax near 'XXX' when importing transactions

Receiving an exceeding paid employees message after each transaction, how do I increase my employee limit by purchasing more employees?

Error: 'The maximum number of Paid Employees has been reached' when entering transactions

Error: 'This employee is currently in use by 'Agent' in 'Timesheet' whilst in transactions or employee record

Received the error when creating Back Pay or Global Back Pay in Update Pay Rates

Error: 'Unable to process back pay transactions for employee 'XXXXX'. Access violation at address 09E8267B in module 'evpIPComponents.bpl'

Solutions to errors that appear in transaction timesheet entry.

Technical - Transaction Errors

Privacy Policy

Customer Success Portal

Raise a case

Useful links

Navigate the Help Centre and Digital Assistant

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.