Access Micropay

Includes solutions to errors and database set up.

Technical

Save a copy of my database to restore at a later date

Backup and Restore

Add or locate the database when it is missing from the Sign In screen

Find the MicrOpay Database

Microsoft® SQL Server® Lifecycle dates

Instructions to move or migrate the MicrOpay Evo Payroll databases to a new SQL Server

Move Databases to a new Server

Instructions on how to migrate MicrOpay Evo to a new computer for the user

Move the application only to a new machine or server

Report Builder Views for MicrOpay

How do I run a script, when I'm receiving an error?

Run a script

Single Sign On for MicrOpay and ESS

What are the minimum permissions required in SQL Server for users?

SQL Server permissions

What is the required Technical Environment or minimum Tech Specifications to run MicrOpay Evo

Technical Environment

Received an error when trying to do a restore of the payroll database

Warning: 'The selected backup file was created before Superannuation, Creditors and Salaries EFT files were generated' when restoring a backup file

Guides on the set up, moving servers, backup and restore and SQL.

Technical - General

The pop-up window for a report is hiding or missing, how to reveal it, or the report screen has been minimized, how to get the window back.

Disappearing window

How to fix a Microsoft SSPI context error when using Windows authentication to connect to SQL Server

Error: 'Cannot Generate SSPI Context'

Error: 'Create backup: CREATE DATABASE permission denied in database ‘master’. RESTORE HEADERONLY is terminating abnormally. Failed to create backup for “MicrOpay”' when backing up

Error: 'Socket Error NNNNN'

MicrOpay is running slow

Where can I properly restart MCS when it has lost connection

Restart MicrOpay Client Service (MCS)

Schedule restarts for MicrOpay Client Service (MCS)

MicrOpay Evo Environment issues including slowness.

Technical - Environment Issues

Employees didn't get their email pay advices

Email Pay Advices are not being received by Employees

Receive this error when entering or importing transaction or running the Leave Summary and Liability Report

Error: 'Error initialising report data! . . . Error found in Formula processing (XXX)! Condition: "X" Error in parsing "/" operator' when entering Transactions

Error: 'Error initialising Report data! Reason: Incorrect syntax near ‘s' when emailing Pay Advices

This error can occur when you are extracting a large amount of data, from IQ report, GL or using employee enquiries or employee grid.

Error: 'Out of Memory'

Range check error appears when trying to email payslips.

Error: 'Range check error' in pay advice production

Receive an error in EFT Export that there are no records to Preview or Export

Error: 'There are no records to Export!' in EFT Export

Receive error 'Unable to send email using Microsoft Azure Graph API' when emailing pay advices

Error: 'Unable to send email using Microsoft Azure Graph API'

Solutions to fix errors that appear when running reports.

Technical - Report Errors

Error: '“H:\...\Super.csv”. I/O error 32' in Superannuation Processing

Error: 'The current selected "Process to" date ... may not be greater than the last Processed Period End Date' in Superannuation Processing

Clear the Previous Year message in the Superannuation Processing screen

Error: 'There are Unprocessed Superannuation Transactions in the Previous Year' in Superannuation Processing

Solutions to errors when processing super.

Technical - Superannuation Errors

Can't add a new Deduction to an existing Creditor record as the field or button is greyed out

Error: 'Access violation at address 511D2A46 in module dbrtl250.bpl . Read of address 00000040' while generating Auto Pays

The following error or similar appears: 'Access violation at address 00000000. Read of address 00000000.'

Error: Access Violation or Object Activation Errors

Receive error 'Directory Does Not Exist' when generating EFT or general ledger files

Error: 'Directory Does Not Exist'

Received error 'EFT File and Net Pay Components do not balance for employee XXXXX' when trying to create the EFT file or preview the EFT Audit Report

Error: 'EFT File and Net Pay Components do not balance for employee XXXXX' when generating the EFT file

Make an employee who is over the age of 65 redundant

Error: 'Employee has reached the Age Pension qualifying age...' in a Termination Transaction

When you submit the ABA file to your Banking Software you receive an error that the BSB is missing or invalid or the account number is invalid

Error: Invalid or missing BSB when uploading EFT file to bank software

Can't process End of Pay as there is an error that not all EFT files have been produced for the Frequency.

Error: 'Not all the EFT files have been generated' in End of Pay

Can't process end of pay as there is an error that not all Payment files have been produced for the Frequency

Error: 'Not all the Payment files have been generated' in end of pay

Error: 'ProcessImportFile Error: Incorrect syntax near 'XXX' when importing transactions

Receiving an exceeding paid employees message after each transaction, how do I increase my employee limit by purchasing more employees?

Error: 'The maximum number of Paid Employees has been reached' when entering transactions

Error: 'This employee is currently in use by 'Agent' in 'Timesheet' whilst in transactions or employee record

Received the error when creating Back Pay or Global Back Pay in Update Pay Rates

Error: 'Unable to process back pay transactions for employee 'XXXXX'. Access violation at address 09E8267B in module 'evpIPComponents.bpl'

Solutions to errors that appear in transaction timesheet entry.

Technical - Transaction Errors

Privacy Policy

Customer Success Portal

Raise a case

Useful links

Navigate the Help Centre and Digital Assistant

Find answers and get help from Intercom Support and Community Experts

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