You receive this error when generating Auto Pays when the data used to create the Auto Pay transaction is missing from the employee record. To check:
Go to Payroll, Maintenance, Employees, Employees.
Right-click on the screen.
Select Customise Grid Columns.
Drag and drop the following fields from the Customization box to the grid:
Normal Hours
Auto Pay
Auto Pay Amount
Close the Customization box.
Filter Auto Pay by selecting Yes.
Check Normal Hours and Auto Pay Amount for any employee missing data.
Where data is missing for an employee, Edit the employee.
Go to Rate Details and update the Normal Hours or calculate the Autopay Amount for this employee based on their Yearly Salary or Hourly rate.
Click OK to save changes.
This will then allow you to generate the Auto pays without any issue. Raise a case online if the issue persists.