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Error: 'EFT File and Net Pay Components do not balance for employee XXXXX' when generating the EFT file

Received error 'EFT File and Net Pay Components do not balance for employee XXXXX' when trying to create the EFT file or preview the EFT Audit Report

Updated over a week ago

To resolve the error, you need to re-enter the transaction for the employee. Ensure you have a copy of the transaction (e.g. print the Transaction Report) before deleting it.

  1. Close EFT Export.

  2. Go to Payroll, Transactions, Processing, Extended Timesheet.

  3. Select the Employee.

  4. Highlight the Timesheet under Transactions Summary and click Delete Selected.

  5. Click Yes on the confirmation message to delete the transaction.

  6. Re-enter the transaction for this employee.

  7. Click Process.

  8. Then go to Payroll, Transactions, Import and Export, EFT Export.

  9. Select the filters and produce the EFT file.

If the issue persists raise a case online.

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