This message will display in Superannuation Processing if you did not mark Contribution Due as processed before changing the Tax Year by ticking Pay to Fund.
Follow these steps to clear the message:
Ensure you have produced all of your superannuation files and reports for the previous year.
Complete a backup.
Go to Payroll, Transactions, End of Period, Superannuation Processing.
Select Report as the Notification Method.
Tick Previous Year.
Enter the last period end date in the previous financial year as the Process To date.
Tick Pay to Fund.
Click Preview and close the report after it opens. If the message 'there are no records to print' appears, proceed to the next step.
Repeat steps 3 - 8, selecting File and then Letter as the Notification Method, with all other parameters remaining the same.
Close the Superannuation Processing window and reopen it. When it is opened, you should no longer receive the message. You should also no longer be able to see the Previous Year checkbox.
Note: If you still see this message after completing the above steps, it could be a negative superannuation value that remains outstanding for an employee. Please raise a case online with your details and advise that the message still appears after completing the solution above.