This message will display in Express Super Processing if you did not complete the Express Super Process before changing the Tax Year. This marks the outstanding contributions as being processed.
Follow these steps to clear the message:
Ensure you have produced and submitted the required super files.
Complete a payroll backup.
Go to Payroll, Transactions, End of Period, Express Super Processing.
Tick the Previous Year field.
Enter the last period end date in the previous financial year as the Process To date.
Process Express Super using your normal process. If you have already uploaded the Super file to Express Super, skip that step.
Close the Express Super Processing window and reopen it. When it is opened again, you shouldn't get the unprocessed superannuation transactions for the previous year message again. You should also no longer be able to see the Previous Year checkbox.
Note: If you still see this message after completing the above steps, it could be a negative superannuation value that remains outstanding for an employee, where we will need to provide further information to you. Please raise a case via the Customer Portal with your details and advise that the message still appears after completing the solution above.