Access Micropay

Articles to assist our Hosted Online MicrOpay customers including connection issues and contacts.

Hosted Online MicrOpay customers

Hosted Online - Can't connect to MicrOpay cloud, intermittent disconnects, hangs, and crashes after update to Windows 11

Screen is stuck, frozen, or missing and not able to do anything and cannot force close the cloud session.

Hosted Online environment is frozen

MicrOpay Remote Desktop can't connect to the Hosted Online remote computer.

Hosted Online MicrOpay connection drop out

When I try to log into MicrOpay Hosted Online, the first level of the login window does not appear.

Hosted Online Missing Login Window

Hosted Online password has expired

Hosted online login attempt failed. The password is incorrect as password has been forgotten.

Hosted Online password reset required

Payslip emails not received for gmail. Test email works, but not for gmail emails from the Hosted online environment.

Hosted Online - Email Pay Advice isn't coming through to the email address

Received an 'Access violation at address' error in MET (Multi Employee Timesheet)

Hosted Online - Error: 'Access violation'

Hosted error: 'This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.'

Hosted Online - Error: 'This operation has been cancelled due to restrictions in effect on this computer' when using Hosted Online

When I produced the payslips in the Hosted Online environment, it returned the error 'Unable to send E-mail!'.

Hosted Online - Error: 'Unable to send E-mail! Error: SSL is not available on this server. 0 Pay Advices were E-mailed.'

Error appears when logging into the miniOrange website or during the MFA enrolment process: 'You are not authorized to perform this action'

Hosted Online - Error: 'You are not authorized to perform this action'

Download files from the MicrOpay Evo instance

Hosted Online - Error: 'Your current security settings do not allow this file to be downloaded' when trying to download a file from Evo

User is unable to access or log in to the Hosted or Payroll Online environment

Hosted Online - Fix a Hosted Online login issue

Error: 'The smart card requires drivers that are not present on this system. Please try another smart card or contact your administrator.'

Hosted Online - Windows Security Smart card error

A Windows Security window has appeared in MicrOpay Online requesting a PIN.

Hosted Online - Windows Security message requesting PIN

Includes login issues to MicrOpay Payroll Hosted Online, Password resets, frozen screens and MFA.

Hosted Online - Connection Issues

Hosted Online IP Address Whitelisting and Port Access

Hosted Online - Network printer can't be located when in the Hosted Online environment

Hosted Online MicrOpay disconnects or crashes and I have to use Task Manager to end task and re-log in when idle.

Hosted Online - Connection to Hosted Online is disabled or disconnected when not used for a few minutes

ConnX Website - ConnX requires a new licence, as the number of allowed users has exceeded. You can't log in until a new licence is obtained.

Hosted Online - ConnX request to change ConnX URL Licence

RDP details, Hosted Online guide, and Hosted Online environment set up for the MicrOpay Payroll Online.

Hosted Payroll Online for MicrOpay guide

Hosted Online - Password Policy

Hosted Online Payroll IP Address for whitelisting

Disable or inactivate a user account for MicrOpay Online.

Hosted Online - Remove a user from the online environment

Add or set up a new user in the payroll online cloud environment

Hosted Online - Request a new user for the hosted environment

Where can I find the reports or files that I have saved as a hosted customer

Hosted Online - Save reports and files as an Online customer

Cyber certifications including SOC report, Third Party Controls Assurance Report – SOC1.

Hosted Online - SOC1 or SOC2 report for financial audit

Client reports errors in MCS and Access Group needs a copy of the logs

Hosted Online - Save MicrOpay Client Service (MCS) Logs

Password for Hosted Online has expired as the user hasn't logged for over 3 months

Hosted Online - User account is locked and the user is unable to access the Hosted Online environment

Hosted Online - User didn't receive login details after account was set up

General information and solutions on Hosted MicrOpay Online.

Hosted Online - General

Hosted Online - Can I use Harmony OS with MiniOrange MFA?

My email has changed but the old email is still showing in MiniOrange multi factor authorisation, where do I change it?

Hosted Online - Change my email address in MFA

After registering for Hosted Online MFA, it shows my email address instead of my online username, have I set up the wrong account?

Hosted Online - Email address appears instead of my Hosted Online username after registering for MFA

Hosted Online - Error: 'MFA is locked and to try again in 28709283 minutes'

Activate or enrol in the Hosted Cloud Environment with the new Multi Factor Authentication (MFA).

Hosted Online MFA Enrolment

Hosted Online MFA doesn't show apps on the dashboard when signed in

Trying to add a phone number, but can't get the one-time password (OTP), and receive an error.

Hosted Online - MFA Error when adding a phone number

Invalid credentials when trying to log in to the MicrOpay Hosted Online environment.

Hosted Online - MFA invalid credentials

Hosted Online - Multi Factor Authentication (MFA) prompts or notifications are not received for Hosted Online

Set up, activate or re-enrol MFA on a new phone for Hosted or Payroll Online

Hosted Online - Re-register Multi Factor Authentication (MFA) due to new phone

Register the MFA on a few or multiple devices

Hosted Online - Register MFA (Multi Factor Authentication) for Online on more than one device

Need to reset MFA for Hosted or Payroll Online as lost or broken phone

Hosted Online - Reset Multi Factor Authentication for Hosted Online

Multi Factor Authentication hosted online environment is locked.

Hosted Online - Unlock MFA

Hosted Online - Use a phone call or email for MFA (Multi Factor Authentication) verification

MFA is setup, where do I put the code from MiniOrange?

Hosted Online - Where to enter the MFA app code to log in

Hosted Online MFA guides including set up and solutions to connection issues.

Hosted Online - MFA Multi Factor Authorisation

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