To request a new user for the hosted environment, please contact support via MyAccess and ask for a support specialist. Include the following information:
Do you need to increase the number of users on your current license?
Are they replacing an existing user?
Details about the new user:
Client number
Name (first and last)
Email Address
Job Title
Phone Number
Mobile Number
If they are replacing an existing user, provide the name of the user who should be removed.
Once the account is created, the new user will receive an email with their username and initial password. It is recommended that new users wait at least two hours before enrolling in Multi-Factor Authentication (MFA) and then sign in using their provided credentials.
If the new user encounters login issues, ensure that their agent in MicrOpay has been properly created and assigned the required access permissions. Additionally, confirm that the Multi-Factor Authentication (MFA) enrollment process has been completed. If the issue persists or the Unblock option is unavailable, contact your IT support team to whitelist the hosted MicrOpay service IP addresses and open the necessary ports.
Remote Desktop
Set up Remote Desktop access on your device:
Once downloaded move the file to your desktop for easy access and unblock and enable resource permissions for the RDP file.
Logging In and Authentication
Ensure you wait at least two hours after receiving your credentials before enrolling in Multi-Factor Authentication (MFA).
During the Remote App launch, tick all items except WebAuth in the security warning, then click Connect. If prompted, confirm the message: 'I understand and allow RDP files to open on this device for my account.'
Use your assigned Hosted username and password to log in.
Keep the miniOrange Authenticator app open on your phone during login. After entering your Hosted password, open the app, tap Notifications, and select Accept (green tick). If no prompt appears, swipe down to refresh the app.
For your MicrOpay login, contact your internal Payroll Administrator to create the user’s Agent profile.
If the user encounters issues with MFA, re-sync the authenticator by repeating the enrollment steps, such as scanning the QR code or entering the setup key.