In adherence to our security policies, passwords expire every 365 days.
If your password has expired, you can reset it yourself from the miniOrange login page. You'll need access to the email address linked to your account to complete the process. Your new password should:
contain 14-30 characters, and include the following character groups:
Uppercase characters (A-Z)
Lowercase characters (a-z)
Numerals (0-9)
Symbol from !@#$%^&*-_(){}[],?~`\|
not contain your account name or full name.
not match any of your previous five passwords.
Passwords cannot be changed more than once within a 24-hour period.
Reset an expired or unknown password
Click Forgot Password?
Enter your username without the domain, e.g. firstname.h12345, then click Continue.
Check your email for a password reset email.
Click the Click here link in the email.
Enter your New Password and Confirm New Password, then click Reset Password.
Reset a current and known password
If you want to change your current password and you know what your password is, follow the steps below:
Enter your username without the domain, e.g. firstname.h12345, then click Login.
Select miniOrange Push. This will send an approval request for your phone.
Approve the MFA request on your phone.
Click your initials button in the top right corner. The button will show your initials. Then select Change Password.
Enter your Current Password, New Password and Confirm Password, then click Save.