Access Micropay

Hosted Online - Can't connect to MicrOpay cloud, intermittent disconnects, hangs, and crashes after update to Windows 11

Payslip emails not received for gmail. Test email works, but not for gmail emails from the Hosted online environment.

Hosted Online - Email Pay Advice isn't coming through to the email address

Screen is stuck, frozen, or missing and not able to do anything and cannot force close the cloud session.

Hosted Online environment is frozen

Received an 'Access violation at address' error in MET (Multi Employee Timesheet)

Hosted Online - Error: 'Access violation'

Hosted error: 'This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.'

Hosted Online - Error: 'This operation has been cancelled due to restrictions in effect on this computer' when using Hosted Online

When I produced the payslips in the Hosted Online environment, it returned the error 'Unable to send E-mail!'.

Hosted Online - Error: 'Unable to send E-mail! Error: SSL is not available on this server. 0 Pay Advices were E-mailed.'

Error appears when logging into the miniOrange website or during the MFA enrolment process: 'You are not authorized to perform this action'

Hosted Online - Error: 'You are not authorized to perform this action'

Download files from the MicrOpay Evo instance

Hosted Online - Error: 'Your current security settings do not allow this file to be downloaded' when trying to download a file from Evo

User is unable to access or log in to the Hosted or Payroll Online environment

Hosted Online - Fix a Hosted Online login issue

MicrOpay Remote Desktop can't connect to the Hosted Online remote computer.

Hosted Online MicrOpay connection drop out

When I try to log into MicrOpay Hosted Online, the first level of the login window does not appear.

Hosted Online Missing Login Window

Hosted Online password has expired

Hosted online login attempt failed. The password is incorrect as password has been forgotten.

Hosted Online password reset required

Error: 'The smart card requires drivers that are not present on this system. Please try another smart card or contact your administrator.'

Hosted Online - Windows Security Smart card error

A Windows Security window has appeared in MicrOpay Online requesting a PIN.

Hosted Online - Windows Security message requesting PIN

Includes login issues to MicrOpay Payroll Hosted Online, Password resets, frozen screens and MFA.

Hosted Online - Connection Issues

Privacy Policy

Customer Success Portal

Raise a case

Useful links

Navigate the Help Centre and Digital Assistant

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.