Skip to main content

Hosted Online - Error: 'You are not authorized to perform this action'

Error appears when logging into the miniOrange website or during the MFA enrolment process: 'You are not authorized to perform this action'

Updated over 2 months ago

You can receive this message in different areas of miniOrange:


The steps to fix the error are dependent on the area where the error occurs.

When trying to log in

If you receive the message when trying to log in to the miniOrange website, it may be blocked. Contact your local IT team for further assistance.

During the MFA enrolment

If you receive the message during the MFA enrolment process, you may have selected the Email notification method. To clear the message, refresh the page on your browser and restart the MFA enrolment process. Ensure you choose Push Notifications only.

Did this answer your question?