This error can indicate that your session is not connected properly. To re-establish your connection, click File and then Exit and Logoff in MicrOpay, followed by Ctrl+Alt+End and Sign-off; this will close your session. Log back into Online and MicrOpay, then try printing again.
Access MicrOpay does not have any print or printer settings; it uses whatever is local or local default (no way to manually force it to add a printer).
We do understand that other applications installed on your computer/server may not be affected, as per the design of Access MicrOpay, it will try to detect whatever is available.
If the issue persists, speak to your IT who manages your system and have them try the following:
Remove/uninstall and locate/reinstall the printer.
Uninstall and reinstall the printer driver and check and run all the available updates on the computer/server, and reboot.
Test on other computers that have a default printer working.
This is to get Access MicrOpay to redetect the printers available on your computer to use.
Alternatively, produce a softcopy of the file (print to PDF), save/copy to your desktop, and print the file from your desktop or access it on a computer that does not have problems printing files.
If the solution does not work after following these steps, open a case via the Customer Portal and reference the title of this article for further assistance.