STP - Errors or Issues
Solution to errors or issues you may experience when processing STP.
24 articles
- Employee is not reported or included in STP Reporting
- Error: 'A text character must be one of the following: A to Z a to z 0 to 9 ! @ $ % & * ( ) - _ = [ ] ; : ' " , . ? / or a space character.' in an STP Event
- Error: 'An error occurred whilst generating ATO Reporting Data. Reported error: At least one Income Type hasn't been set for an Employee Transaction. Please contact support and quote this message.' in STP Report or STP Update
- Error: 'ATO Reporting: Couldn't submit Pay Event to the ATO - Unknown Error' in STP Reporting
- Error: 'Employee Code XXX Missing Tax Treatment Code' in STP Reporting or STP Update
- Error: 'Failed Validation: The value specified for an item does not match the item type value:= (X, item type=string...)' in STP Reporting
- Error: ‘Gateway error: Lump Sum Financial Year must be within 10 years of the financial year of the Pay/Update Date and prior to the current financial year’ in STP Reporting
- Error: Invalid Parameters when setting up STP Credentials
- Error: 'Negative YTD values have resulted in a derived aggregated gross YTD amount that is less than zero.' in STP reporting
- Error: 'Reported Error: ATO Reporting: Couldn't submit Pay Event to the ATO - Reported error: Couldn't create ATO PAYEVNTEMP record. Reported Error: String or binary data would be truncated'
- Error: 'Status Failed Validation Gateway Error: Lump Sum Payment Amount may only be negative when Lump Sum Type Code is W' in STP Reporting
- Error: 'Status Failed Validation Gateway Error: The value specified for an item does not match the item type (value = "-nnn.nn", ...) Hint: The MinInclusive contraint failed' in STP Reporting
- Error: 'STP Connection Error: Unknown Error' (Relating to SSL\TLS) in STP Reporting
- Error: STP Failed Gateway errors in STP Reporting
- Error: 'The following group of transactions have no pay advices generated and cannot be reported to the ATO until they have been' in STP Reporting
- Error: 'The value specified for an item does not match the item type (value = "-nn.nn", item type = Decimal, uniqueID = ...) Hint: MinInclusive constraint failed' in STP Reporting
- Fix STP reporting where the TFN is incorrect
- Gross Taxable value doesn't change when an STP2 Adjustment is processed
- Ordinary Time Earnings are too high or too low in STP Reporting
- Payroll report is not balanced to the STP pay event
- Report an STP Event that failed validation
- STP Reporting is not responding
- STP Reporting stuck at Pending status
- STP Update for the current Financial Year includes Employees terminated in previous Financial Years with zero values