Voluntary Agreement and Labour Hire employees can receive gateway errors if they are paid components with certain STP Reporting Groups (e.g. Leave, Termination Payments, Lump Sum Payments). You can pay components that have STP Reporting Groups like Gross or Super.
If you receive these errors, either the employee has the wrong income type or they have been paid a component with a STP Reporting Group that is not valid for the Income Type.
Review the employee to check whether they should be set up as a Voluntary Agreement or Labour Hire employee.
Go to Payroll, Maintenance, Employees, Employees.
Edit the Employee.
Go To Tax Details.
Review the Income Type.
Select the STP Summary and Foreign Income tab.
Review what payments have been made to the employee with their STP Reporting Groups run the STP YTD Report.
Go to Payroll, Reports, End of Year, STP YTD Report.
Select the Pay Frequency. You can leave Payroll Company and Location as <All>.
Untick All and select the Employee.
Select the Financial Year.
Click Preview.
The report will break down what the employee has been paid by STP Reporting Group and component.
The fix you apply will depend on the reason and the financial year.
Current Financial Year
If the error occurred in the current financial year, and employee's Income Type is:
is incorrect, update the employee record and send an STP Update.
is correct but they were paid a component with a STP Reporting Group that is not valid for the Income Type, then reverse and re-enter the payment in a Manual Calculation using a different component.
Update the Income Type
To update the employee's Income Type for all transactions in the financial year:
Go to Payroll, Maintenance, Employees, Employees.
Edit the employee.
Select Tax Details.
Change the current Income Type to the correct one.
Select OK.
'You have changed the Employee's Income Type' will appear. Click Yes to change the Income Type for the whole financial year.
The above steps will allocate the required Income Type for the whole year and there will only be one Income Type displayed in the Tax Details, STP Summary and Foreign Income tab.
The employee can now be reported to the ATO via STP Update.
Change the component
If you need to change the component:
If a component with the correct STP Reporting doesn't exist, add a new Addition in Additions and Deductions (Payroll, Maintenance, General). Ensure that the STP Reporting Group is valid for the Income Type on the STP Reporting tab.
The addition should have the same Category (Additions Before Tax, etc) as the original component.
Enter a description that indicates this is used for Voluntary Agreements and Labour Hires.
Previous Financial Year
If the error relates to the previous financial year, use STP Adjustment to correct.
Change the Income Type
You can't delete or change an existing Income Type, so if the wrong Income Type was reported:
Zero out all components on the existing Income Type.
Create a new Income Type and add all of the required values.
Change the STP Reporting Group
If you need to change the STP Reporting Group:
Enter zero for the incorrect Reporting Group.
Add or increase the value for the correct Reporting Group.