You can receive this message when an employee has a negative OTE value in STP Reporting. To find the cause, run the Payroll Report with Year-to-Date values and review the components and values that have been processed for the employee. You would then check which components have been marked as OTE or not. You can refer to the Ordinary Time Earnings are too high or too low in STP Reporting for further information.
This error can happen when:
Components are incorrectly marked as OTE
When a component that is marked as OTE and paid in a previous Financial Year is being reversed in the current financial year. For example, Sick Leave has been reversed and paid as Worker's Compensation.
If the cause is due to OTE being incorrectly ticked or unticked, you can correct the components and then review the OTE value in STP Update.
If the cause is because Sick Leave has been reversed and Worker's Compensation paid, use the steps below to correct the negative OTE:
Go to Payroll, Maintenance, Leave, Leave Reason.
Right-click and Copy the existing Worker's Compensation reason.
Enter a new Code and Description. The description should indicate that this one is marked for OTE.
Select the STP Reporting tab and tick Ordinary Time Earnings (OTE).
Click OK to Save.
Next, go to Payroll, Transactions, Processing, Manual Calculation.
Select the Employee and click the Subtract radio button.
From Pay Calculation, tick Value.
Select Other Leave in the Pay Summary and click Add.
Enter the Leave Reason used in the original adjustment and the number of hours. Check that the value is correct.
Click Process.
Continuing with the same employee, create Pay Advice 2 and select the Add radio button.
From Pay Calculation, tick Value.
Select Other Leave in the Pay Summary and click Add.
Enter the new Leave Reason created above and the number of hours. Check that the value is correct.
Click Process.
If the reversal entered is due to another reason, e.g., reversing an overpayment of Normal Hours for a terminated employee, raise a case online.