Producing Pay Advices is the trigger for including transactions in an STP Pay Event. You receive this message when Pay Advices haven't been produced and you open STP Reporting. The message will include the Payroll Company, Pay Frequency and Period End Date from the transactions causing the error.
If the Payroll Company, Frequency and Period End Date on the message don't relate to the pay you need to report, click Yes to this message in STP Reporting. The Pay Event for your current pay period will display.
If Payroll Company, Frequency and Period End Date relate to the pay that you are currently processing, click No on the message and close STP Reporting. To find the cause:
Go Payroll, Reports, Transactions, Pay Event Review.
Select Payroll Company, Frequency and Period End Date as per the error.
Tick Employees with Transactions where Pay Advices not produced.
Click Preview.
Review the report to see transactions where pay advices haven't been produced.
There are several potential reasons why Pay Advices haven't been produced, including:
Preview was clicked in Pay Advices rather than Produce. Only Produce will mark the transactions as having the Pay Advice produced.
The parameters used in Pay Advices excluded the transactions. E.g. Payroll Company, Location, Employee, Notification Method, etc.
The transaction was entered after the Pay Advices were produced.
The database was restored to a point before Pay Advices were produced.
If the transaction is a mistake and EFT hasn't been generated, you can delete the transaction via any Transaction screen. If the transaction should be included in the STP Reporting:
Go to Payroll, Reports, Transactions, Pay Advices.
Enter your normal parameters.
Click Produce. The employees who have not previously had a pay advice produced will have their pay advices produced now.
When you go back to Payroll, Transactions, Import and Export, STP Reporting, you will see an additional line with the missing employee(s).