If you receive this error and your employees have 0 or no Lump Sum E values, you need to download and upgrade to version 9.4 SP2 or higher. For information on the current version, see Current version of MicrOpay Evo.
Once the upgrade has been completed, you will need to run an STP Update to report the failed STP Pay Event. For steps on reporting via STP Update, refer to the article Report a failed STP Event.
If you receive this error and used the Global Backpay function in Update Pay Rates to create backpays that included Lump Sum E values, the Lump Sum E values won't be associated with a Financial Year. To resolve this, raise a case online. Reference this article in your case and attach the results of IQ-LSETRANS - Lump Sum E transactions. To run IQ-LSETRANS:
Go to Common, IQ.
Double-click on IQ-LSETRANS - Lump Sum E transactions.
Enter a Pay Frequency Code and Payroll Company Code or leave them blank to include all.
In Value enter the Tax Year. This is the Tax Year in which you paid the Lump Sum E.
Click OK.
Use Save Grid to save the results to a file, e.g. Excel.