There are several reasons that Super Contributions may be missing from the Super Clearing batch, and the resolution will be dependent on the cause.
If Super is missing from the Super Clearing batch, the first thing to confirm is whether the End of Pay process has been completed for the relevant pay run. Super transactions will not appear in the Super Clearing batch until this step is completed. You can check this by seeing if Processed is ticked for the period end date in Payroll, Maintenance, General, Pay Frequencies.
Next, check if Super was calculated for the employee in the period. To do this, run the Transaction report:
Go to Payroll, Reports, Transactions, Transaction Reports.
Select Payroll Company, Location and Pay Point.
Enter the employee code in From Employee and To Employee to select the employee.
Select the Pay Frequency and Period End Date.
Tick Include Standard Transactions.
Click Preview.
Check if the transaction includes superannuation.
Super isn't on the Transaction Report
If Super isn't on the Transaction Report, then it didn't calculate for the employee. See why Super didn't calculate for common causes.
You will need to complete a Superannuation Adjustment to process any super that wasn't calculated.
Super is on the Transaction Report
If Super is on the Transaction Report, then it did calculate for the employee, and you need to check the Super Fund setup:
Go to Payroll, Maintenance, Superannuation, Fund.
Edit the missing Fund.
Ensure Use Super Clearing is ticked.
Click OK.
Employee Contributions Missing from Super Clearing Batch
If salary sacrifice or voluntary contributions are missing from the Super Clearing batch, it may be due to the deduction code not being attached to the employee file. To correct:
Go to Payroll, Maintenance, Employee, Employee.
Edit the employee.
Select Superannuation Details.
Click Add in Superannuation Contributions (bottom of the screen).
For Contribution Type select Employee.
Select the Employee Contribution that was used in the transaction.
Enter a Value if the contribution is a regular deduction (e.g. each period) or leave it blank if it is a one-off.
Click OK to save the contribution and OK again to save the employee.
Go back to Payroll, Transactions, End of Period, Super Clearing Batches.
Click Create New. You need to create an additional batch as you can't add the deduction to the existing batch. To balance to other reports, add the batches together.
Continue with your Super Clearing batch process.
Manual Calculation is missing from the Batch
Another reason is that Manual Calculations have been entered with a Date Processed, this will exclude the transaction from the Beam Super Clearing batch.
Identify affected pay runs and employees in Payroll, Enquiries, Employee Enquiries. Filter by the specific pay run and add the Super Process Date column to check for populated dates.
Use Manual Calculation to reverse the original Manual Calculation with a date and enter again without a date. E.g. if you entered a Manual Calculation Add with a date, you would enter:
a Manual Calculation Subtract for the same value with a date
and enter a Manual Calculation Add for the same value without a date.
Include the missing super in a batch
Once a Super batch has been created, you can't add to it, i.e. it won't pick up a processed super adjustment or corrected fund. Instead, you create a second batch with the missing values. When balancing the Super Clearing to your Payroll Report, you will need to total both batches.