There are several reasons that Super Contributions may be missing from the Super Clearing batch, and the resolution will be dependent on the cause and what is missing.
If Super is missing from the Super Clearing batch, you need to check the following:
End of Pay Complete
First, confirm if End of Pay has been completed for the pay run. Super transactions will not appear in the Super Clearing batch until this is complete. Check this by seeing if Processed is ticked for the period end date in Payroll, Maintenance, General, Pay Frequencies.
Super Calculated
Next, check if Super was calculated for the employee in the period. To do this, run the Transaction report:
Go to Payroll, Reports, Transactions, Transaction Reports.
Select Payroll Company, Location and Pay Point.
Enter the employee code in From Employee and To Employee to select the employee.
Select the Pay Frequency and Period End Date.
Tick Include Standard Transactions.
Click Preview.
Check if the transaction includes superannuation.
Super isn't on the Transaction Report
If Super isn't on the Transaction Report, then it didn't calculate for the employee. See why Super didn't calculate for common causes.
You will need to complete a Superannuation Adjustment to process any super that wasn't calculated.
Super is on the Transaction Report
If Super is on the Transaction Report, then it did calculate for the employee and you should move onto the next check.
Super is marked as processed
Check if the super has already been marked as processed. This can happen if Super was processed either through Super Clearing or Superannuation Processing or a Manual Calculation was entered with a Date Processed. Once marked as processed, super is excluded from the Beam Super Clearing batch.
Go to Payroll, Enquiries, Employee Enquiries.
Untick Single Employee and leave From Employee and To Employee blank to include all employees.
Enter the From Date and To Date. Use the same date to review one pay period.
Click View.
Check Super Processed Date for populated dates. The dates will appear on the employer contribution lines. To add the field to the grid, right-click and Customise Grid Columns.
All Super is marked as processed
If all super is marked as processed, then it has either been included in a previous Super Batch or Pay to Fund was ticked in Superannuation Processing. You can't unmark the super as processed.
If possible, restore your database to before the super was marked as processed. If you restore, you will lose any changes made after the backup was taken. Care should be taken when restoring, as you might cause duplicates or discrepancies.
If restoring isn't possible contact support via MyAccess.
Manual Calculation is marked as processed
Use Manual Calculation to reverse the original Manual Calculation with a date and enter again without a date. E.g. if you entered a Manual Calculation Add with a date, you would enter:
a Manual Calculation Subtract for the same value with a date
and enter a Manual Calculation Add for the same value without a date.
Fund setup
If a fund is missing from Super Clearing or all funds in your first batch, check that the Super Fund is set up correctly.
Go to Payroll, Maintenance, Superannuation, Fund.
Edit the missing Fund.
Ensure Use Super Clearing is ticked.
Click OK.
Employee Contributions Missing from Super Clearing Batch
If salary sacrifice or voluntary contributions are missing from the Super Clearing batch, it may be due to the deduction code not being attached to the employee file. To correct:
Go to Payroll, Maintenance, Employee, Employee.
Edit the employee.
Select Superannuation Details.
Click Add in Superannuation Contributions (bottom of the screen).
For Contribution Type select Employee.
Select the Employee Contribution that was used in the transaction.
Enter a Value if the contribution is a regular deduction (e.g. each period) or leave it blank if it is a one-off.
Click OK to save the contribution and OK again to save the employee.
Go back to Payroll, Transactions, End of Period, Super Clearing Batches.
Click Create New. You need to create an additional batch as you can't add the deduction to the existing batch. To balance to other reports, add the batches together.
Continue with your Super Clearing batch process.
Include the missing super in a batch
Once a Super batch has been created, you can't add to it, i.e. it won't pick up a processed super adjustment or corrected fund. Instead, you create a second batch with the missing values. When balancing the Super Clearing to your Payroll Report, you will need to total both batches.