Once you've sent the funds to Beam, you need to check the status of your Super Clearing Batch for any errors or refunds. It can take up to 3 days for the refund to occur, so you should check regularly. No notification will pop up when the status of the Super Clearing Batch changes. Refunded super contributions occur when a superannuation fund rejects a contribution due to incorrect details, closure or other issues. Batches that are refunded will have a status of 'sent to fund with refund'.
Note: In July 2026 Beam changed their timeframe for unmatched or unallocated, unpaid and underpaid or dishonoured contributions from 10 days to 3 days.
Check the status of your Super Clearing Batch
When refunds have been sent, the status of the batch will change.
Go to Payroll, Transactions, End of Period, Super Clearing Batches.
Look for any batch with the Status of Sent to Fund With Refunds. The grid can be grouped by Status. You will be able to see the number of new or unread notifications in the Notifications column.
Double-click on the batch. This will open the Super Clearing Batch Details window. Each employee included in the batch will be listed with their values and Error will appear in Status if they have failed.
Click on the ellipsis button (three dots) for Notifications in the Batch Details grid at the top. This will open the notifications window.
Both the Batch Notifications and the Member Notification grids will be ordered based on Create Date.
Unread notifications will be in bold formatting. Read messages will display in grey, to differentiate from unread.
Review the Member Contributions Notifications for the employee errors and whether the contribution has been refunded.
To export the errors, right-click in the Member Contributions Notifications grid and select Save Grid. You can also use Copy Row to copy a row to the clipboard.
You will need to correct any errors before trying to send the failed contributions again. You may need to contact the super funds for more details. If the whole Super Fund failed, you can check if the fund is compliant using the Government's Super Fund Lookup.
If there are no errors in the Status column for employees or in the Member Contributions Notifications, contact support via MyAccess.
Resend the super contribution
The next steps will depend on the type of error:
If the error is because
the fund or the super account is closed,
the fund or account does not accept contributions, or
the employee doesn't belong to the fund.
you need to allocate the contributions to the correct fund. For detailed instructions, see transfer superannuation contributions.
If the error is because data is incorrect or missing, e.g. incorrect member number, etc. correct the data and then resend failed contributions by moving them to a new batch. See steps below.
To resend the failed contributions:
Go to Payroll, Transactions, End of Period, Super Clearing Batches.
Double-click on the batch. This will open the Super Clearing Batch Details window.
Select the failed contributions by ticking the Select checkbox in the Member Contributions grid.
Click Move to New Batch.
A message will appear to confirm moving the records. Click Yes.
You will receive a confirmation message that the contributions have been moved. The message will include the new Batch ID. Click OK. This will close the window and return you to the Super Clearing Batches window.
Process the new batch using the normal process.
The total values included in the original batch will be reduced by the amounts that are moved to the new batch. To balance to your reports, you will need to add the batches together.
Errors
The table below lists some errors you may encounter when super is refunded and their resolution.
Error Code | Description | Resolution |
SUPER.GEN.CONTRBTN.12 | Registration for the member can't be processed due to errors. | Contact the Superannuation Fund for details.
|
SUPER.GEN.GEN.21 | Member not found with supplied information. | Confirm the member information, member number etc.
|
SUPER.GEN.GEN.22 | No longer an employee of superannuation entity. | Confirm if the employee is still an active member of the fund.
|