If you receive a notification from Beam advising that a payment hasn't been received, but you have transferred the funds, this could be because the Payment Reference Number (PRN) is incorrect.
Beam can't automatically reconcile the contribution data with the payment when the PRN is incorrect. In these instances, you will receive the above notification 3 days after submitting the contribution. Check if the PRN used was correct and that the payment was made.
If the PRN is incorrect and therefore does not match the contribution data, the batch will be cancelled after 10 days and the funds returned. To cancel the contribution batch earlier, raise a case online.
Once the contribution batch has been cancelled, you can resubmit the batch and the payment using the correct PRN.
We recommend using the Creditor EFT Export to create an ABA file to upload to your bank to pay Beam. Using the Creditor EFT Export ensures that the correct PRN is used and the payment will match the contribution data.