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Pay Assurance - Troubleshooting in Yellow Canary for Pay Assurance

Find errors and warnings in Yellow Canary

Updated over a month ago

To troubleshoot data issues in Yellow Canary:

  1. From the menu on the left select Executive Dashboard and then Issues.

  2. If there are issues, you will see numbers in red against the three tabs. Select Data Issues.

  3. This will list the issues. Click the + (plus sign) on the left to expand the information.

  4. Click on the blue number under Total Occurrences. This will display a message to help find the source of the issue. For example, the employee's name, the pay period / date range of the issue, etc.

  5. The first word of the message, e.g. Payslip, Timesheet, Employee etc., will indicate which of the import files has the issue. You can use this to find the incorrect data and apply a correction.

    • Payslip file is generated from MicrOpay

    • Employee file is generated from MicrOpay

    • Leave file is generated from MicrOpay

    • Timesheet file is generated from Defintiv ESS

  6. If the message says no matching data, there may be a mismatch between MicrOpay and Defintiv.

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