Log in to the Express Super Portal, go to Submission history. Check that the file uploaded to the portal has been confirmed and sent.
SuperChoice will refund the funds after 5 days if no file has been uploaded or if the payment cannot be auto-matched due to an incorrect payment reference number (PRN).
Check your bank account to confirm if the payment has not been refunded.
If, after 5 days, a refund has not been received, raise a case online and provide the following details to assist in logging your request with SuperChoice:
Employer name
Employer ABN
Batch PRN - Can be found on the final submission screen
Amount
Date Paid
Reason for the manual match (e.g. incorrect EFT reference)
Include a screenshot of the payment receipt, clearly showing the following details:
Bank account it was paid to
Date of the transfer
amount
EFT reference used
Express Super - Uploaded and paid an Express Super file using the incorrect reference
Updated yesterday