This error appears when you try to add or edit Super Details in an Employee record. It may also occur when changing Cost Accounts. And is due to the Account Name including an apostrophe. To resolve, remove the apostrophe from the Account Name.
Go to Payroll, Maintenance, Employees, Employees.
Edit the employee if you are not already in the record.
Select Superannuation Details and Edit the superannuation fund with the error.
Remove the apostrophe from the Account Name.
Click OK and then OK again to save.
If the Account Name is greyed out:
Go to Payroll, Maintenance, Superannuation, Funds.
Edit the fund that the employee is attached to.
Change the Fund Type from Group to Personal.
Click OK to save.
Once this change has been made, edit the employee’s record to remove the apostrophe from the Super Fund in Superannuation Details.
Then go back to the Superannuation Fund to change Fund Type back to Group.
Note: If you experience this error in a New Zealand database, please contact our support team with your customer details to rectify this error.