Multi Factor Authentication (MFA) is a common way of providing an additional level of security for cloud-based applications, because it requires at least two unique pieces of information for a user to sign in. One of these pieces of information is a random, single-use code generated by an authenticator application. The code expires and a new one is generated frequently (e.g. every 30 seconds).
Employees will need to download an Authenticator app as part of the setup process, which they will use once enabled.
Download the following document for information on Multi Factor Authentication for Employee Self-Service, including how employees can register for MFA, use MFA and how Administrators or Managers can unlock members.
Note: MFA will not show as enabled in the front end of ESS until MFA has been enabled for all users.
To enable MFA for your tenant:
Raise a case online requesting MFA to be enabled for ESS. You have the choice to:
Enable MFA for all members
Enable up to five members initially to test MFA. You will need to provide a list of the users and their email addresses.
Communicate to your employees that MFA will be enabled, and that they should all log into ESS before ensuring that they know their passwords. This makes for a smooth setup process.
Refer to the attached document for instructions for employees to set up and register for MFA once enabled.