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Super CSV file is blank

When I preview the report for super, I can see the figures, but my CSV file is blank.

Updated over 3 months ago

As you have created new Employer Contribution codes (e.g. new 12% Employer Contribution codes for the 2025/2026 Financial Year) and moved all employees to the new code, ensure your new code is included in your super file. To do this:

  1. Go to Payroll, Maintenance, Superannuation, File Layout

  2. Edit the File Layout.

  3. Select the Detail Tab.

  4. Locate Employer Primary on the Destination List.

  5. If the codes are listed in the Format column, add a comma to the end followed by the new code. Repeat for all new codes. Or you can use ALL and then you will not have to change this again.

  6. If Employer Primary is not in the Destination List, look for Employer Contribution MTD.

  7. If the codes are listed in the Format column, add a comma to the end followed by the new code. Repeat for all new codes.

  8. Click OK to save the change.

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