You can log cases via the Support Portal. One of the benefits of doing this is that articles will be presented as possible solutions to your case based on the information you provide in the Summary and Description, meaning that your query is answered more quickly.
One of the fields you will be required to complete is the Business Impact, which correlates to the Priority Level. For more information on which Business Impact to select, review the article Business Impact in a Case.
How do I log a case in the Support Portal?
To get in touch with our support team, sign in to The Success portal.
Click Create Case.
Step One - Describe the issue.
Click Next.
Type in the Description.
Provide as much detail as possible about the case in the description box. This point is very important as the more information provided, the faster we can resolve it.
Complete the Product area.
The Business Impact.
Add Attachments if required.
Click Add to log the case.
Review Creating and updating Support cases HERE