If your new employee reports that they haven't received their Onboarding Invite Email, follow the steps below:
Ask the new employee to check their Junk and Spam mail folders.
Confirm that the email address in the Onboarding record is correct.
Check the date the invite was sent. Some mail services delete spam or junk email that is older than a certain number of days (e.g., seven days).
If the email address:
It is correct, try resending the invite. (Don't forget to ask the new employee to check junk/spam if the email isn't in their inbox.)
It is not correct, cancel the invite, update the email in the onboarding page, and click Invite Employee to send a new invite.
If the email is still not received, try sending it to an alternative address. You will need to cancel the invite first, then update the email in the onboarding page, and click Invite Employee to send a new invite.
If the employee still doesn't receive the invitation, raise a case in the customer portal. Provide as much detail as possible and reference this article in your description.
You can confirm that an invitation was sent by:
Go to Access MicrOpay Administration, System Tools, Message Log Viewer.
Select the Onboarding Service Log in the options on the left.
Review the records. Click the plus to expand the details of each record. The record will contain the new employee's name and the date and time the invitation was sent, and the status change.
To export the records, click either Save to output to an external file (e.g., CSV, HTML) or Print.
Note: Only Agents who are members of the Administrator group will be able to see Access MicrOpay Administration.