This message appears when there is a discrepancy between the Payroll Company and the Employee Record. In most instances, the Payroll Company will be marked as Registered Employer for WHM, the employee will have the Work Holiday Maker flag on their TFN Declaration, but not be attached to the WHM tax scale, e.g., 03 - Non Resident.
You can still import or enter the transaction, and it will be taxed using the WHM or Working Holiday Maker tax scale. If this is not correct, delete the transaction:
Go to Payroll, Transactions, Processing, Extended Transaction.
Select the Employee.
Highlight the transaction in Transaction Summary.
Click Delete Selected.
Once there are no current pays for the employee because either the End of Pay has been completed or you have deleted the transaction:
Go to Payroll, Maintenance, Employees, Employees.
Edit the Employee.
Select Tax Details.
Review the TFN Declaration and the Taxation Details and ensure they are correct.
Click OK to save.
Note: The Tax Scale Code will default to WHM when you edit the employee record if the TFN Declaration has Working Holiday Maker flagged.
If the TFN Declaration and Taxation Details appear correct but the error persists, then:
Go to Payroll, Maintenance, Employees, Employees.
Edit the Employee.
Select Tax Details.
Click TFN Declaration and change Tax Status to An Australian resident.
Click OK and OK to save.
Edit the Employee again.
Select Tax Details.
Click TFN Declaration and change Tax Status to A working holiday maker.
Click OK.
Check that the Tax Scale Code is correct.
Click OK.