This error occurs when an employee has a mismatch between Income Type and Tax Treatment code. To find the individual:
Ensure that both the Tax Treatment and Income Type columns are available in the STP event.
If they are not available, right click and Customise Grid Columns.
Drag the columns into the grid.
Sort the employees in the event by Tax Treatment code.
For any employee whose code starts with HR, HU or HF, the Income Type should be WHM.
To fix this we need to update the employee file, tax details please complete the following steps:
Take a backup, Utilities, Backup Database.
Go to Payroll, Maintenance, Employees, Employees.
Edit the employee.
Select Tax Details, STP Summary and Foreign Income.
Review the Income Types.
Go back to Tax Details and click on TFN Declaration
Correct the Tax Status.
If you select A working holiday maker you will prompted to enter the Country.
Select OK.
Select OK to close the record.
A message will display - You have changed the Employee's Income Type, Do you wish to backdate this change for the current Financial Year?
If the change applies to the whole financial year click Yes.